Fixing Payment Failures

Payment Failed

If a member's payment failed:

Common Causes

1. Insufficient funds: Member needs to add funds to their account
2. Expired card: Member needs to update card details
3. Bank decline: Member should contact their bank
4. Incorrect details: Member should re-enter card information

What Happens Next

Our system automatically:

1. Notifies the member of the failed payment
2. Retries the payment after 3 days
3. Retries again after 7 days

Manual Retry

Members can manually retry payment from their member portal or you can collect an alternative payment.